EVENT PLANNING
This course provides an overview of the competencies required of a professional event coordinator. Students examine the full event planning process from early conceptualization, sourcing, and contracting to last-minute details and follow-ups. At the end of this course students should be able to create event experiences that serve the needs of the client or host and fulfill the expectations of the guest or attendee.
FRONT AND BACK OFFICE MANAGEMENT
This course teaches the principles of effective front and back office management. Emphasis is placed on the reservation, check-in/check-out procedures, and customer service. Accounting functions and administrative procedures are also reviewed.
GUEST RELATIONS MANAGEMENT
This course provides a comprehensive review of managing hospitality organizations. It focuses on customer satisfaction, retention, and relations.
TRAVEL AND HOSPITALITY EXTERNSHIP
This externship provides the students with hands-on, practical work experience for careers in the travel and hospitality industries. Students are placed in hotels, travel agencies, and other businesses in the travel and hospitality fields. Externship experiences are supervised and evaluated by personnel at the extern site and by college faculty.
WORD PROCESSING––CORE
This course provides information and training on the use of microcomputer software for word processing. Students will use a word processing software package to produce a variety of documents from various application exercises.
ELECTRONIC OFFICE SYSTEMS*
This course is an overview of computer information systems. Students learn about computer hardware and software concepts, procedures, and systems. Applications in business and other segments of society are explored.
SUPERVISION*
This course provides an introduction to the basic responsibilities of a supervisor, including problem solving and decision making; planning, organizing, and controlling work; appraising employee performance; and training and developing employees.
HUMAN RELATIONS IN THE WORKPLACE
This course emphasizes the importance of the development of proper attitude in the workplace. The course also covers self-image, motivation, conflict management, team building, and improvement of interpersonal skills.
INTRODUCTION TO TRAVEL
This course covers the history, scope, and functions of the travel industry. Students gain knowledge of domestic and international air travel, tours, ground transportation, and the technical and personal skills needed for a career in the travel field in the twenty-first century.
WORLDWIDE TOURISM
In this course students explore the diverse areas of the hospitality and tourism industries. Special emphasis is placed on the functional areas of hotels, cruises, and resorts.
WORLDWIDE DESTINATIONS
This course in an introduction to the study of the geography of Europe, South America, Asia, Oceania, and Africa and their major attractions.
DOMESTIC DESTINATIONS
This course is an introduction to the study of the geography of the United States, Canada, Mexico, and the Caribbean and their major attractions.
TRAVEL AGENCY OPERATIONS AND MEETING MANAGEMENT
This course focuses on the operations of a travel agency and examines the unique needs of the corporate traveler. In addition, students are presented with an overview of the meeting planning/convention management industry.
COMPUTERIZED RESERVATIONS SYSTEM
This course provides an understanding of the computerization of the industry with emphasis on microcomputer skills. Students learn the concepts and skills required to create and modify Passenger Name Records (PNR), provide fares, interpret and modify availability, sell air space, modify and price itineraries, issue tickets, and utilize and issue seat assignments. Students also learn to access hospitality, travel, and tourism resources on the Internet.
KEYBOARDING I
In this course, the students learn the proper use of the keyboard, including the alphabetic keys, figures and symbols, and special marks of punctuation. Techniques and procedures for acquiring stroking accuracy and speed, as well as error identification, are emphasized. A brief introduction of the current operating system will be included.
KEYBOARDING II
This course is designed to improve the students’ keyboarding speed and accuracy through the use of various methods and drills. Errors are analyzed and individual prescriptive methods are assigned. A production unit on basic business correspondence and one-page reports is included.
*Degree Program Only
